Service & Support
Built by InWater. Backed by InWater.
Service & Support
Built by InWater. Backed by InWater.
Customer Support
We pride ourselves in providing the best customer support by engineers who want to help. Building on over 20 years of experience in the aquaculture and water treatment industries, our engineering team can help you troubleshoot just about anything related to your monitoring system.
Field Services
We provide a wide range of field services including installation support, equipment commissioning, facility start-up, equipment audits, trouble-shooting, and training. Long-time field engineer Kurt Lang (kurt.lang@inwatertech.com) is one of the best in the business.
In-House Repair
Our repair technicians can fix a wide range of probes and equipment including OxyGuard Handy Probes and Point4 Trackers. Please fill out our Repair Form prior to returning your equipment or send your questions to repairs@inwatertech.com. When returning multiple items, please identify each piece by number (e.g. #1, #2, #3…), on the equipment and in your description below.
Send repairs to:
Attn: InWater Technologies Repairs
A-1580 Willow Street
Campbell River, BC
V9W 3M7
Canada
For International Shipments, please download the commercial invoice HERE and include it with your shipment. The repair assessment fee is a minimum charge of $150. We will aim to get back to you as soon as possible with the assessment detailing the work needed. Please let us know if this is an urgent request.
